Refund policy
At Bloom Treasure, we want you to love your purchase. That’s why we offer a 60-day money-back guarantee on eligible orders.
60-Day Money-Back Guarantee
You may request a return within 60 days of receiving your order.
Your Bloom Treasure product may be opened and tried. To qualify for a return, the product must be returned with all original parts, components, and accessories included. Items that are incomplete or have missing parts may not be eligible for a refund.
To start a return, contact us at support@bloomtreasure.store. Please include your order number and the reason for your return.
Do not send your return before contacting us. We will provide you with the appropriate return instructions and return address.
Return Shipping
Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect.
We recommend using a tracked shipping service for your return. Bloom Treasure is not responsible for returned packages that are lost or damaged in transit.
Refunds
Once we receive and inspect your return, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Under our 60-day money-back guarantee, eligible approved returns will receive a refund of the amount paid for the order, including the original shipping charge.
While we will process approved refunds as promptly as possible, the time it takes for the funds to appear in your account depends on your bank or payment provider. In some cases, it may take up to 10 business days after the refund has been processed for the funds to appear.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us at support@bloomtreasure.store as soon as possible.
Please include your order number and, where possible, photos showing the issue.
If we confirm that the product arrived damaged, defective, or incorrect, Bloom Treasure will cover the cost of resolving the issue, including any necessary return shipping. Depending on the circumstances, we may offer a replacement or a full refund.
Exchanges
We do not offer exchanges.
If you would like a different item, you may return your eligible purchase in accordance with this policy and place a new order separately.
Missing Parts
Returned products must include all parts and components originally supplied with the product.
We reserve the right to refuse a refund, or reduce the refund where permitted by applicable law, if a returned product is missing parts or components.
Return Condition
We understand that you may need to open and inspect or try the product. Opening the product does not automatically make it ineligible for return.
However, products must not be intentionally damaged, excessively misused, or returned incomplete.
Consumer Rights
This Return & Refund Policy is in addition to any mandatory consumer rights you may have under the laws applicable to your purchase.
Nothing in this policy is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded or limited, including rights relating to faulty, defective, or misdescribed products.
Contact Us
For return or refund questions, please contact:
Bloom Treasure
Email: support@bloomtreasure.store